1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. HOW LONG WILL IT TAKE FOR MY ORDER TO REACH ME?
Please note that, our products are Print-on-Demand (POD) ones. Products will be produced and ship AFTER customers make orders.
- Production time: 3 - 10 business days, depending on the type of product ordered.
Detail time frame for shipping correspondence with products group as below:
- Printed apparel (normal/ partial printing): 3-5 business days
- All Over Print apparel and products (Full Prints): 11-14 business days
- Canvas and decoration: 11-14 business days
- International orders may take an additional 1-2 weeks.
The shipment could be slightly delayed due to the pandemic, we are so sorry for this inconvenience.
3. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I NEED HELP WITH A LATE ORDER
Orders typically ship within 7 to 10 business days. For international orders, transit will take an additional 2 to 3 weeks.
If your order has not arrived after 11 business days (domestic) and 22 business days (international), please contact our team, we are happy to assist.
5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as AMEX.
6. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
7. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.